Privacy Policy

We collect only the information that is reasonably required to provide and manage our services. Depending on your interaction with us, this may include:

• Full name
• Mobile or telephone number
• Email address
• Residential or postal address, where required
• Emergency contact details, where applicable
• Booking and travel-related information
• Payment and transaction-related information
• Any other information you voluntarily provide while making an enquiry or booking

We may also collect information required for trip coordination, accommodation, transportation, permits, insurance, or other services associated with your booking.

The information collected may be used for purposes including:

• Processing and confirming your bookings
• Communicating with you regarding your trek, tour, or trip
• Providing booking confirmations, updates, and important travel information
• Coordinating transportation, accommodation, guides, permits, and other trip-related services
• Responding to your enquiries and requests
• Improving our website, services, and customer experience
• Maintaining records of bookings and transactions
• Complying with applicable legal and regulatory requirements
• Preventing fraud, misuse, or unauthorized activities

We do not sell or rent your personal information.

We value the privacy of our customers and do not share personal information with third parties for unrelated marketing or commercial purposes.

However, certain information may need to be shared with trusted service providers, guides, trip coordinators, accommodation providers, transportation partners, permit authorities, or other operational partners when it is necessary to organize and deliver your booked service. Such information will be limited to what is reasonably required for the relevant purpose.

We may also disclose information where required by applicable law, legal proceedings, government authorities, or to protect the rights, safety, and security of our customers, employees, or organization.

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, operating system, pages visited, and general usage information. This information may help us:

• Understand how visitors use our website
• Identify technical issues
• Improve website performance and functionality
• Monitor website traffic and usage patterns
• Enhance the overall user experience

Our website may use cookies and similar technologies. Cookies are small data files stored on your device that help a website remember certain information and improve your browsing experience. You may disable or manage cookies through your browser settings, though disabling certain cookies may affect some website features or functionality.

We may use analytics tools such as Google Analytics or similar services to understand website traffic and visitor behaviour. These services may collect information such as traffic sources, browser and device information, pages visited, approximate geographic information, and general interaction with the website.

This information is primarily used for website analysis and improvement and is not intended to identify individual users directly.

When you make a booking with Wandrcrew, we may collect information necessary to process and manage your reservation. This may include your name, contact information, travel details, and other information required to provide the booked service.

Payment transactions may be processed through third-party payment gateways, banks, or other authorized payment service providers. We may not directly store complete payment card information on our systems when the transaction is processed through an external payment provider.

Customers should review the privacy and security policies of the relevant payment provider before completing a transaction.

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction. We use appropriate website security measures, access controls, and other safeguards as applicable.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of your information.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing services, maintaining booking and financial records, resolving disputes, and complying with applicable legal or regulatory requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it as appropriate.

Our website or communications may contain links to third-party websites, payment platforms, social media services, or other external services. We are not responsible for the privacy practices, content, or security of these third-party websites. We recommend reviewing their respective privacy policies before providing them with personal information.

Our services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the matter.

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information held by us. If you wish to make a privacy-related request or have questions regarding the information we hold about you, you may contact us using the details below.

Wandrcrew may update or modify this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or privacy practices. Any updated version will be published on this page with the revised effective date, where applicable.

Your continued use of our website and services after changes are published may constitute acknowledgment of the updated policy.

All content available on this website, including text, photographs, graphics, logos, videos, designs, and other materials, is protected by applicable copyright and intellectual property laws.

Unless expressly permitted by Wandrcrew in writing or otherwise permitted by applicable law, no content from this website may be copied, reproduced, modified, distributed, published, transmitted, or commercially used without prior written permission.

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, write to Wandrcrew Journeys Pvt. Ltd. at hello@wandrcrew.in. We are based in Pune, India.