Cancellation Policy

Initial booking amount

Non-refundable in all circumstances, including cancellations due to personal reasons, medical conditions, or other unforeseen circumstances.

30 days or more before departure

Receive 100% of the eligible trek fee as a Wandrcrew Credit, or choose a monetary refund after deduction of a 15% cancellation fee.

20–29 days before departure

Receive 80% of the trek fee as a Wandrcrew Credit, or opt for a monetary refund after deduction of a 50% cancellation fee.

Less than 20 days before departure

No monetary refund will be provided. Participants who have completed the full payment may receive 20% of the trek fee as a Wandrcrew Credit.

Transfer to a future batch

A request to transfer the booking to another batch must be made at least 10 days before departure and will be subject to a 20% transfer surcharge.

Late arrival

No refund will be provided if a participant arrives after the scheduled reporting or departure time.

Illness or COVID-19

Cancellations due to illness, COVID-19, or similar medical reasons are not eligible for a refund or booking transfer. Participants may arrange a replacement, subject to approval by Wandrcrew.

30 days or more before departure

Receive 100% of the eligible trip fee as a Wandrcrew Credit, or choose a monetary refund after deduction of a 15% cancellation fee.

20–29 days before departure

Receive 80% of the trip fee as a Wandrcrew Credit, or choose a monetary refund after deduction of a 50% cancellation fee.

Less than 20 days before departure

No monetary refund will be provided. However, 50% of the trek/trip fee may be issued as a Wandrcrew Credit.

Less than 15 days before departure

No refund or coupon will be provided.

Illness or COVID-19

No refund will be available for cancellations due to illness, COVID-19, or similar medical reasons. Participants may arrange a replacement, subject to approval by Wandrcrew.

• Trip insurance, train cancellation charges, and agent fees are non-refundable when cancellation is made within 6 days of the departure date, and may be deducted separately from any applicable refund.
• Christmas & New Year events: no refunds will be provided for cancellations made within 15 days of the scheduled departure date.

• Cancellation requests must be sent by email to hello@wandrcrew.in and will be considered only where the participant is eligible for cancellation benefits.
• The cancellation will be considered effective from the date and time the cancellation request is received by email.
• An email confirmation regarding the cancellation request will normally be provided within 24–48 hours.
• Where a refund is applicable, it will generally be processed within 2–5 working days after confirmation of the cancellation.
• Cancellation requests and related queries will not be processed over the phone. All cancellation communication must be made through email for proper documentation.

Wandrcrew reserves the right to cancel, postpone, modify, or discontinue a trek or trip due to circumstances beyond its reasonable control, including natural disasters, severe weather conditions, political unrest, government restrictions, safety concerns, or other operational emergencies.

Cancellation before departure

Participants may choose either a full refund of the eligible trip amount or transfer to another available event, subject to applicable conditions. Train, bus, transportation, booking, or third-party cancellation charges may be excluded from the refund.

Cancellation after the trip has commenced

If a trip has already commenced and is cancelled or interrupted due to natural calamities, political situations, government orders, weather conditions, or other circumstances beyond Wandrcrew's control, no refund will be guaranteed for the unused portion of the trip.

Insufficient participation

If a trek or trip is cancelled because the minimum required number of participants has not been reached, participants may transfer their booking to another suitable event or receive a full refund of the eligible amount.

Transportation issues

If a trip is affected by train, bus, airline, or other transportation-related problems, Wandrcrew will make reasonable efforts to arrange an alternative. Any refund, if applicable, will depend on the actual expenses, non-refundable bookings, and charges already incurred.

Medical or emergency situations

Where a trip is cancelled or affected due to a medical emergency, COVID-related circumstances, or another emergency, the applicable refund or transfer will be determined according to the circumstances and the relevant cancellation terms.

All refunds, credits, transfers, and cancellation benefits are subject to the terms mentioned above. Participants are advised to carefully review the cancellation conditions before making a booking with Wandrcrew.